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From: Ellen Eason <ellen@easoncom.com>
Date: April 11, 2006 2:28:52 PM PDT
To: "info@retroclipart.com" <info@retroclipart.com>
Subject: Thanks & a question
Hi Tony,
Thanks for your concern! I went to the Shopping Cart and to "My Account" it
says that I have not made any purchases, even though I received a receipt.
The image that I purchased was "Cruisin' Couple." If you could email the eps
file to me, that would be great. And, since you graciously offered a free
image, I would like the "Couple with Cocktails."
Love your site -- and will use it often
Ellen
--
Ellen Eason
Eason Communications LLC
425 Market Street, Suite 2200
San Francisco, CA 94105 |
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From: "Matt Bradburn" <matt.bradburn@gmail.com>
Date: April 3, 2006 1:08:15 AM PDT
To: "info@retroclipart.com" <info@retroclipart.com>
Subject: Re: Welcome to Retro Clip Art
Hi Tony, Maureen, whoever
Thank you so much!
I shall make my purchase as soon as I can.
I have to say, I wasn't holding out much hope for a fix - I was
expecting a 'oh, it's our payment provider's fault, sorry (but
tough...)' response... But I was wrong!
Thanks for fixing the problem so quickly. I have already recommended
your site to the guys in the office.
Maybe it's different in the States, but customer service this good -
especially online - is pretty rare in the UK.
Thanks again
Matt. |
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From: "Jens Meiert" <jens.meiert@erde3.com>
Date: April 3, 2006 1:32:27 PM PDT
To: info@retroclipart.com
Cc: eiler@adgraphics.com, maureen@adgraphics.com
Subject: Re: RetroClipArt.com
Hi,
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We were reviewing our transaction record from last week and we noticed
that you had tried to purchase an image from RetroClipArt.com on
Friday. Your transaction was declined 3 times in a row.
This problem was caused by an internal error on our server which we
have since corrected. You may now proceed to purchase the image as
you had planned. |
thank you for the information - since it was quite frustrating seeing my
order(s) fail, I appreciate this note all the more!
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As a compensation for the inconvenience we have caused, you are now
entitled to one free image. After you have completed your purchase,
you can send us an email with the name of the free image you would
like, and we will forward it to you immediately. |
That's very kind, thank you! As I (successfully) repeated my recent order,
I'd also like to order "Woman's Bun Hairstyle" [1] in EPS format.
I must admit, I really do like "Retro Clip Art", and your mail as well as
the responsiveness don't do harm concerning this appreciation ;)
Ich danke :)
Best regards,
Jens Meiert. |
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From: "Katie O'Sullivan" <katie@rocketnyc.com>
Date: March 27, 2006 6:48:27 PM PST
To: "bob@retroclipart.com" <bob@retroclipart.com>
Subject: Clip, Cooking and Kids
Bob-
No problem. I like a lot of the family/chlld images you have already. I just started on the website, so it's not a rush. Unfortunately, I won't be purchasing the "women in the kitchen cooking" because I don't want my husband to get any ideas! I finally have him convinced that women don’t cook. Ha.
Thanks, great site and I'll be ordering soon. Katie
PS thanks for the quick response! |
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From: "Bowen, Julie" <julie.bowen@mercbanx.com>
Date: March 21, 2006 2:11:31 PM PST
To: <info@retroclipart.com>
Subject: RE: Order Process
Thank you for your prompt reply and kind offer. Please send "Increased Earnings." Your site and service are impressive, and I'm sure we'll be frequent visitors.
Thanks!
Julie Bowen
Marketing & Communications Officer
Mercantile Trust & Savings Bank, A Mercantile Bancorp, Inc. Affiliate
440 Maine Street, PO Box 371
Quincy, IL 62306-0371
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From: "Mike Hevener" <mohevener@trumbull.com>
Date: March 17, 2006 12:11:42 PM PST
To: Subject: Re: Order Process
Tony:
Thank you very VERY much! I honestly had problems in downloading, and
couldn't figure out what was wrong. My first thought was to panic. I was
afraid I would have lost my order... or worse. Thank you for your quick
response, and for being an honest business. (When this sort of thing
happens, you start to wonder what's going on.)
Thank you, Tony, and have a great weekend.
Michael Hevener
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From: Andrae <andrae@adventuread.com.au>
Date: February 7, 2006 11:52:53 PM PST
To: bob@retroclipart.com
Subject: Vintage Illustrations
Hi Bob!!,
I have just discovered your wonderful website during my search for illustrations from the 1920s – 40s. Do you have many graphics from this era or is it primarily just the 1950s that your site specializes in? I am especially after women, men and couples.
Hope you can help or perhaps point me it the right direction!!
Regards,
Ms Andrae Pilcher.
Andrae Pilcher
Adventure Advertising & Design
28 Logan Road Woolloongaba Q 4102 |
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